Chicago Red Stars meet their fans
Editor's Note: Chicago Red Stars President and CEO Peter Wilt returns for
his second column on Pitch Invasion, considering the critical role good customer service plays in
winning fans in American soccer.
One of the basic tenets of the soccer management philosophy I discussed last week was the
importance of providing good customer service.
Since returning to the USA I've been in the looking for a more powerful bass amplifier - in
particular, an Italian-made Markbass. They deliver a sweet, powerful tone from a small, lightweight
box. Buying one before leaving Italy was out of the question since I was concerned that converting
it from 220 volts to 110 volts could cause problems if not done right.
