customer service - Most popular for 2009
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In one of my many attempts at avoiding getting a proper career, there was a time when I worked
for Amazon.com customer service. Basically, the job involved replying to the emails sent to
customer service by anyone who had used the .com site and had a problem or query and getting paid
silly money to do so (silly in the good way).
With the end of the line in sight for FCD General Manager Michael Hitchcock, I thought I might
discuss ticket sales and customer service. It's not secret that FCD has lacked in that department
the last few years. One of the General Managers I respect most from the early days of MLS is the
ex-Fire Gm Peter Wilt.
Chicago Red Stars meet their fans
Editor's Note: Chicago Red Stars President and CEO Peter Wilt returns for
his second column on Pitch Invasion, considering the critical role good customer service plays in
winning fans in American soccer.
One of the basic tenets of the soccer management philosophy I discussed last week was the
importance of providing good customer service.
Since returning to the USA I've been in the looking for a more powerful bass amplifier - in
particular, an Italian-made Markbass. They deliver a sweet, powerful tone from a small, lightweight
box. Buying one before leaving Italy was out of the question since I was concerned that converting
it from 220 volts to 110 volts could cause problems if not done right.
The Rapids come to town Saturday for a 7:30 p.m. CT contest on School Night at CommunityAmerica
Ballpark. Students who bring a test with a grade of a "B or Better" and receive a FREE Wizards
t-shirt at the game. Students can also send essays to the Wizards detailing what makes their
teacher great. One lucky winner will receive a Wizards player meet and greet and a FREE catered
lunch for their class in addition to having their teacher named the winner of the Wizards Teacher
Appreciation Award at halftime of the game.
When I was younger and online shopping wasn't around, I used to buy my electronics in Dixons. I
hated it. The customer service there was horrible, stifling to the point where you felt like
they...
