First of all dear reader, I would like to apologise. I meant to have this posted yesterday evening. However, due to a certain bearded Newcastle United shirt sponsor, his chronically unreliable Broadband and constantly engaged customer service (who's existence I am beginning to doubt), that sadly wasn't possible in the end.

I will never complain about my airline's customer service again.

What I'm about to write isn't designed to gain more views or to offend anyone. It's not been written to be controversial as nothing I write is meant in that way. I simply write what I believe and do so from the heart. What I sometimes say is often not what the majority might believe but then the majority spend their time on facebook and think the Spurs customer service is fantastic.

Creating added value for season ticket holders continues to be a core focus of D.C. United's front office. For quite some time, club officials have been working to produce a better overall product in the form of season ticket packages all the while attempting to continue to improve tried and true methods of proactive customer service.

"There used to be a football club over there"

~ Keith Burkinshaw

I think I'm turning into a grumpy old man. All I seem to do nowadays is moan about football and spurs, the sport I enjoy more than any other and the team I love in a seemingly unhealthy way.

As D.C. United headed into the off-season, the club took considerable time to evaluate all aspects of the business. No stone was left unturned as officials searched for methods to create a better product with more value for two key components: season ticket holders and corporate partners. A revitalized effort in both of these areas includes concentrated customer service effort and simply providing greater value within the packages.