'The 333 story' turns burden into opportunity

Jon Gordon's book 'The No Complaining Rule' is something that I've tried to instill, both from a personal standpoint, and in my office and locker room.

The rules are pretty simple in concept -

1) you can only complain to someone who can resolve the problem - rather than bitch and moan to someone divorced from the problem (which is wasted energy, as well as negative energy), you must go to someone who can help fix the problem at hand.